Terms of Service

Effective date: 8 October 2026

These Terms of Service (the "Terms") are a business-to-business agreement governing access to and use of the Klipt Studio content agency service (the "Service"), operated by COMPANY_LEGAL_NAME ("Klipt Studio", "we", "us", "our"). The Service is offered exclusively to professionals and businesses acting for purposes within their trade, business, craft, or profession ("Client", "you"); it is not offered to consumers. By signing up, confirming a plan, or using the Service, the individual accepting these Terms represents that they are authorized to bind the Client to this agreement.

Please also read our Privacy Policy, Data Processing Agreement, Acceptable Use Policy, AI Transparency, and Cookie Policy, which are incorporated into these Terms by reference.

1. The Service

Klipt Studio acts, from the Client's point of view, as a social-media content agency: it plans, creates, submits for approval, revises, and publishes social-media content (video/reels, carousels, image posts, stories, LinkedIn posts, and similar formats) directly on the Client's own connected social accounts, on a recurring schedule (normally one piece of content per day).

AI-assisted service. Content is planned, drafted, and produced with the assistance of artificial intelligence systems operating under our supervision, combined with human oversight from our team. We disclose this openly: conversations in the client portal are conducted with AI assistance, as detailed in our AI Transparency page, in line with Article 50 of EU Regulation 2024/1689 (the "AI Act"). A human member of our team can review, override, or take over any conversation or piece of content.

Output is generated with the assistance of third-party AI models, media-generation providers, and publishing infrastructure as listed in our Sub-processors page. Content may contain errors or fail to meet expectations; the review and approval mechanism in Section 5 exists for that reason.

2. Eligibility and accounts

The Client must be a legally registered business or professional, and the person creating or administering the account must be at least 18 years old and authorized to act on the Client's behalf. The Client is responsible for safeguarding account credentials, for configuring user roles (owner, approver, viewer) appropriately, and for all activity occurring under its account. Notify us promptly at hello@klipt-ai.com of any suspected unauthorized use.

3. Onboarding and brand information

At onboarding, the Client provides its website, social accounts, industry, goals, audience, tone preferences, and any brand guidelines ("Brand Information"). The Client warrants that the Brand Information it supplies is accurate and that it is entitled to share it with us. We build a brand profile from it, which the Client can review and correct at any time in the "Brand" section of the portal; corrections and feedback become binding rules for future content ("What we've learned about you").

4. Client-supplied media and third-party rights

"Client Media" means any photo, video, logo, text, testimonial, or other material the Client uploads or otherwise supplies to us (including via "photo missions"). The Client represents and warrants that it owns, or holds all necessary rights, licenses, and consents (including any required consent from individuals depicted) to supply Client Media and to have us use it to create and publish content on the Client's behalf. The Client must not supply material that infringes a third party's intellectual property, privacy, or publicity rights, and is solely responsible for clearing any music, fonts, stock footage, or third-party trademarks it asks us to incorporate. We may refuse to use Client Media we reasonably believe is unlawful or infringing.

5. Review, approval, and autopilot

Each piece of content is submitted to the Client for review before publication, through the client portal or by email/push link. The Client's account is configured with a review mode and a review deadline (visible and editable in Settings):

• Review required (default): a piece is published only after the Client approves it (one-tap approval, manual edit, or a change request in the message bar). If no response is received by the review deadline, the piece is placed on hold and a reminder is sent; it is not published until approved.
• Autopilot: if the Client enables this mode for some or all content, a piece not approved or changed by the review deadline is treated as approved and is published automatically ("silence means yes"), within the bounds of the Client's current brand profile and brand rules.

Client responsibility. Regardless of review mode, the Client is solely responsible for the content that is published on its own accounts once approved (expressly or, in autopilot mode, by non-response). We strongly recommend reviewing every piece before the deadline, particularly announcements, promotions, pricing, or anything involving identifiable individuals. The Client may switch review modes at any time in Settings, effective for content not yet in production.

6. Revisions and fair use

Revision requests ("Tell us what to change") are included in the plan at no extra charge, subject to a fair-use limit of ten (10) requests per content item per day to prevent abuse of the Service; requests beyond that limit may be queued to the next business day. We target a response within 30 minutes during business hours but this is an operational goal, not a guaranteed service level.

7. Platform rules and account standing

Content is published on social networks the Client connects (e.g., Instagram, Facebook, TikTok, LinkedIn, X, Threads, Pinterest, YouTube) via a third-party publishing provider. The Client remains the account holder and is solely responsible for:

(a) complying with each platform's terms of service, community guidelines, and advertising policies; (b) the standing, verification status, and continued connection of its accounts; and (c) any platform action against its account (suspension, shadow-ban, demonetization, content removal), whether or not caused by content we created, since platform decisions are made by third parties outside our control.

We will use commercially reasonable efforts to keep connections healthy and to alert the Client to connection or publishing failures, but we do not control, and are not liable for, the platforms' decisions.

8. Deliverables and intellectual property

"Deliverables" means the scripts, captions, images, videos, carousels, and associated source files we produce for the Client under a given billing period. Subject to the Client being current on payment for the period in which a Deliverable was produced, we assign to the Client, upon payment of the corresponding invoice, all of our right, title, and interest in that Deliverable, so the Client may use it for any lawful purpose, including commercial use, on or off the platforms we publish to. Before the corresponding invoice is paid, Deliverables are licensed to the Client for internal review only.

This assignment does not extend to: our underlying software, prompts, workflows, templates, render kits, brand-learning engine, or any Klipt Studio methodology, trademark, or know-how, which remain our exclusive property; nor to any third-party licensed elements (e.g., stock assets, fonts, or music) supplied under a separate license that the Client must observe. We may retain copies of Deliverables to operate, support, and improve the Service, and for the records required by Section 13 of our Privacy Policy and our Data Processing Agreement.

9. Price, VAT, and invoicing

The Service is billed at the price shown at subscription (currently €300 per month, excluding applicable VAT), charged monthly in advance. VAT, where due, is added to the invoice at the applicable rate; for Clients established outside France that provide a valid intra-EU or other VAT/tax identification number, the reverse-charge mechanism (or the equivalent rule of the Client's jurisdiction) applies where the law so requires, and it is the Client's responsibility to provide a correct and current tax identification number. Payments and recurring billing are processed by Stripe, including tax calculation via Stripe Tax; invoices are available in the client portal. We may revise pricing for future billing periods with at least 30 days' notice; the revised price applies from the Client's next renewal unless the Client cancels before then.

10. Term, cancellation, and pause

The subscription runs monthly with no minimum term. The Client may cancel at any time, in the portal or by email, effective at the end of the current paid period; no partial-month refund is due for the period already invoiced, except as required by mandatory law. The Client may request a temporary pause ("vacation mode") of production and billing for a period agreed with us, during which no new content is produced and no fee is charged; existing connections and data are preserved for the agreed pause duration.

11. Availability

We aim to keep the Service available but do not guarantee uninterrupted, error-free, or on-schedule operation. Planned maintenance, and outages of third-party providers (hosting, AI models, media generation, publishing infrastructure, payment processing) outside our reasonable control, may affect availability or delay a scheduled piece of content; we will use reasonable efforts to notify the Client and to reschedule affected content.

12. Disclaimers

To the maximum extent permitted by law, the Service and Deliverables are provided "as is" and "as available." We do not warrant that AI-generated drafts or media will be free of errors or will achieve any particular business result (reach, engagement, followers, sales). Nothing in this Section limits liability that cannot be excluded under French law, including liability for wilful misconduct (dol) or gross negligence (faute lourde), or for death or personal injury caused by our negligence.

13. Limitation of liability

To the maximum extent permitted by law, neither party will be liable to the other for indirect, incidental, special, or consequential damages, or for loss of profits, revenue, goodwill, or data, arising out of or relating to these Terms. Each party's total aggregate liability arising out of or relating to these Terms will not exceed the fees paid or payable by the Client for the three (3) months preceding the event giving rise to the claim. These limits do not apply to: breach of Section 4 (unlawful Client Media) or the Acceptable Use Policy; breach of confidentiality; infringement of the other party's intellectual property rights; wilful misconduct or gross negligence; or death or personal injury caused by negligence — none of which may be excluded or limited under mandatory French law.

14. Indemnification

The Client agrees to indemnify and hold us harmless from claims, damages, and reasonable expenses (including legal fees) arising out of: (a) Client Media or Brand Information that infringes third-party rights or applicable law; (b) content approved, edited, or released under autopilot by the Client that turns out to be unlawful or infringing; or (c) the Client's breach of these Terms, the Acceptable Use Policy, or applicable platform terms.

15. Suspension and termination for cause

We may suspend the Service, with notice where reasonably possible, if: payment is overdue; the Client breaches these Terms or the Acceptable Use Policy; the Client directs us to publish content we reasonably believe is illegal, infringing, or likely to cause a platform to suspend the Client's account; or continued operation would create a legal, security, or reputational risk to either party. Either party may terminate for the other's uncured material breach following thirty (30) days' written notice. On termination, Sections 8 (as to Deliverables already paid for), 13, 14, 17, and 19 survive.

16. Confidentiality

Each party will protect the other's non-public business, technical, and financial information with at least the same care it uses for its own confidential information, and will use it only to perform this agreement, except where disclosure is required by law or regulatory authority.

17. Data protection

Each party's data protection obligations are set out in our Privacy Policy and Data Processing Agreement, which form part of this agreement.

18. Force majeure

Neither party is liable for delay or failure to perform caused by events beyond its reasonable control, including internet or utility outages, acts of government, or failures of third-party infrastructure providers, for as long as such event continues.

19. Governing law and jurisdiction

These Terms are governed by French law, excluding its conflict-of-laws rules and the United Nations Convention on Contracts for the International Sale of Goods. The courts of Paris, France have exclusive jurisdiction over any dispute arising out of or relating to these Terms or the Service, even in the case of multiple defendants or third-party proceedings, regardless of the Client's place of establishment.

20. Changes, entire agreement, severability

We may update these Terms; material changes take effect no earlier than 30 days after notice (email or in-app), except where a shorter period is required to comply with law. These Terms, together with the documents incorporated by reference, constitute the entire agreement between the parties on this subject and supersede prior agreements on the same subject. If any provision is held invalid, the remaining provisions remain in full force, and the invalid provision will be replaced by one reflecting the parties' original intent as closely as possible.

21. Contact

Questions about these Terms: hello@klipt-ai.com — COMPANY_LEGAL_NAME, REGISTERED_ADDRESS, France.